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This refund and cancellation policy outlines how you can cancel or seek a refund for a product/service that you have purchased through the Platform. Under this policy:
Cancellations will only be considered if the request is made within 7 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers/merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
Your satisfaction is important to us. Please follow the process below if you encounter any issues with your order:
Report the Issue: Contact our Customer Service Team within 7 days of receiving your product.
Seller Verification: We will coordinate with the seller on our platform to review and assess the issue.
Resolution: After the seller's verification is complete, our team will inform you of the decision and work with you to find a suitable solution, such as a replacement or refund.
If you have a complaint about a product under a manufacturer's warranty, please take it up with the manufacturer.
In case of any refunds approved by Gosarin Kart, the refund will be credited to the original payment method within 7 business days.
We accept returns within 7 business days from the date of purchase. Unfortunately, we cannot process returns or provide refunds for items returned after this period.
To be eligible for a return, the following conditions must be met:
The item must be unused and in the exact condition it was received
The product must be returned in its original packaging
Items purchased on sale may not qualify for returns (exclusions apply)
Certain product categories may be exempt from returns and refunds; these exclusions will be clearly communicated to you at the time of purchase
Once we receive and inspect your returned item, we will send you an email confirmation acknowledging receipt. If your return is approved following our quality inspection, we will process it in accordance with our standard policies.
